AI Agent
Unlike a chatbot that follows a script, an Autonomous AI Agent understands context, makes decisions, and executes actions in your business tools. Continuously. Without supervision.
An Autonomous AI Agent That Decides, Responds, and Acts on Your Behalf
Operational in 14 days · 30-day guarantee · GDPR compliant · Data hosted in France
An Autonomous AI Agent is not a chatbot. A chatbot follows a preprogrammed decision tree: “Press 1 for pricing, press 2 for support.” An Autonomous AI Agent reads the customer’s message, understands their intent, retrieves information from your tools, drafts a personalized response, and triggers necessary actions—all in seconds.
For an SME, this is the difference between an automated responder and a true collaborator who knows your business, your products, your pricing, and your processes. And who works 24/7, without vacations or sick leave.
At Amalya IA, we connect your AI agents to GPT-4, Claude, Mistral, or Gemini based on your needs and integrate them directly into your existing tools: email, CRM, chat, WhatsApp Business, telephony.
Who It’s For
An Autonomous AI Agent Tailored to Your Business
The AI agent handles your customer interactions regardless of your industry.
E-commerce & Retail
The agent answers product questions, tracks orders, manages returns, and follows up on abandoned carts in real time.
Real Estate
Qualifies buyers/tenants, responds to listings, schedules property visits, and manages applications—without picking up the phone.
Services & Trades
Responds to quote requests 24/7, collects project details, schedules interventions, and sends automatic confirmations.
Training & Coaching
Onboards new clients, answers common educational questions, tracks progress, and sends session follow-ups.
Health & Wellness
Schedules appointments, sends automatic follow-ups, and answers frequent patient questions—with a reinforced GDPR-compliant stack.
B2B & Consulting
Qualifies inbound leads, responds to partnership requests, tracks hot prospects, and follows up on quotes.
Methodology
How We Deploy Your Autonomous AI Agent
From a free audit to your first autonomous message—in 14 days.
01
Free Audit (30 min)
We analyze your current customer interactions: message volume, common question types, channels used (email, chat, WhatsApp), and average response time.
Deliverable: Report with automation potential for your interactions
02
Agent Design
We define the agent’s personality, scope of action, limitations (what it escalates to a human), brand tone, and business-specific rules.
Deliverable: Agent profile validated with you before development
03
Training & Integration (7 to 14 days)
We feed the agent with your data (FAQ, catalog, customer history, terms and conditions), connect it to your tools (CRM, calendar, email), and integrate it into your contact channels.
Tested on 100 real cases before going live
04
Deployment & Training
The agent goes live with a “supervised” mode for the first few days: you review each response before sending, then switch to autonomous mode once you’re satisfied.
Documentation + team training (1 to 6 hours depending on the plan)
05
Continuous Improvement
The agent improves weekly based on your team’s feedback and new cases handled. With the IA Partner plan, we include 2 hours of monthly improvements.
Monthly report: resolution rate, satisfaction, time saved
Case Studies
AI Agents Already in Operation
Typical results observed after 30 days of use.
Automated Customer Service Agent
E-commerce (Fashion)
Before: 150 support operations tickets/week handled manually
After: 80% of tickets resolved automatically
Customer service team time divided by 5
Visitor Qualification Agent
Real Estate Agency
Before: Responses to listings in 4-8 hours
After: Personalized response in 47 seconds, 24/7
+40% qualified appointments
Learner Support Agent
Training Center
Before: 200 questions/week for trainers
After: 75% of questions resolved without intervention
Trainers freed up 15 hours/week
Comparison
Traditional Chatbot vs. Autonomous AI Agent
What changes when you switch to a real AI agent.
Traditional Chatbot
Preprogrammed script
- Understanding: Keywords
- Responses: Generic
- Possible actions: Predefined
- Learning: None
- Resolution rate: 20-30%
- Customer satisfaction: Low
Amalya IA Agent
Contextual reasoning
- Understanding: Full context
- Responses: Personalized
- Possible actions: Unlimited
- Learning: Continuous
- Resolution rate: 75-85%
- Customer satisfaction: High
Pricing
How Much Does an Autonomous AI Agent Cost?
Starting at €497 one-time. No commitment. 30-day guarantee.
| Offer | Audience | Price | Included |
|---|---|---|---|
| Starter IA | Microbusinesses · Freelancers | €497 one-time | Simple Autonomous AI Agent (1 channel) · Knowledge base · 30 days of support |
| Business IA (recommended) | SMEs (5-25 employees) | €997 one-time | Multichannel Autonomous AI Agent (3 channels) · Connected to your CRM · Autonomous actions · 60 days of support |
| Senior IA Employee | SMEs (25+) · Scale-ups | €2,497 one-time | Brand-tuned Autonomous AI Agent · All channels + voice · 90 days of support |
FAQ
Frequently Asked Questions About AI Agents
What’s the difference between an AI agent and a chatbot?
A chatbot follows a predefined script: it recognizes keywords and displays pre-recorded responses. An AI agent understands the meaning of the question, reasons based on context, consults your data in real time, and makes autonomous decisions. The resolution rate increases from 20-30% (chatbot) to 75-85% (AI agent).
Can the agent make mistakes or provide incorrect information?
The AI agent does not "invent" responses: it only answers based on the knowledge base you provide (FAQ, catalog, terms and conditions, customer history). If a question exceeds its scope, it clearly states so and escalates to a human. We systematically configure safeguards and a supervised mode during the initial phase.
Which channels can it operate on?
Email, chat on your website (widget), WhatsApp Business, Slack, SMS, and telephony (Voice AI) on the Senior plan. We connect the agent to the channels you already use—no need to change your tools.
Which AI do you use? GPT-4 or Claude?
We select the model based on your needs: GPT-4 for commercial and creative tasks, Claude (Anthropic) for contexts requiring caution and precision, Mistral for clients with sensitive data who prefer a European model. In all cases, we use the API (data is not used to train the models).
How does the agent learn about my business?
We train it with your data: your website, FAQ, product catalog, terms and conditions, email templates, and customer history. The more information you provide, the more accurate and aligned its responses will be with your tone.
Can the agent trigger actions in my software?
Yes. This is where it becomes truly powerful. It can create a record in HubSpot, send a quote by email, update Airtable, trigger a Make or n8n workflow, or schedule an appointment in your calendar. These are the "tools" we connect during development.
How do my customers know they’re talking to an AI?
It’s your choice. Some clients prefer full transparency (e.g., "Powered by AI"). Others use a neutral name ("Hello, I’m Alex, Amalya’s assistant"). In all cases, if a customer explicitly asks whether they’re speaking to an AI, the agent will respond honestly.
Are my customer data secure?
Yes. The AI agent accesses your data to respond but does not store it outside your tools. We use OpenAI or Anthropic’s API, which does not train on your data (unlike consumer versions). For sensitive sectors, we offer a 100% European stack with hosting in France.
Ready to Deploy Your AI Agent?
30-minute video call to see if an AI agent can handle your customer interactions. Free, no lock-in.