Case Studies
AI Case Studies
How French SMEs Automated Their Operations with AI
Measured results, not promises. Discover how our clients recover between 15 and 40 hours per week thanks to custom AI teammates.
30-day results guarantee · Money-back if not satisfied · French SMEs · Real data
When an SME manager hears about AI-powered automation, the first question is always the same: does this really work for a business like mine? Not for Google or Amazon. For SMEs with 5–30 employees, using off-the-shelf tools on a tight budget.
The short answer: yes. But vague promises are useless. What matters are the numbers—the time saved, errors avoided, and revenue unlocked. That’s exactly what the cases below demonstrate with AI automation.
Each company featured here followed the same process: a free initial audit, a custom deployment with our AI agents, and results tracking over 30 to 90 days. Nothing is fabricated. The metrics are those reported by the tools in production.
If you recognize yourself in any of these situations—emails piling up, forgotten prospect follow-ups, a CRM that’s never up to date, quotes that drag on—what follows will resonate with you.
Real-World Results
5 SMEs, 5 Measured Transformations
Different sectors, same conclusion: AI handles what humans no longer have time to do. AI automation.
Trades · Plumbing
Duval Plomberie — duval-plomberie.fr · Île-de-France · 6 employees
How Duval Plomberie Doubled Its Quotes Without Hiring
Marc Duval was missing an average of 12 calls per week during service visits. Every missed call meant a lost quote. In 3 weeks, we deployed an AI receptionist that answers calls 24/7, qualifies needs, and generates an automatic quote sent by email in under 3 minutes. The AI receptionist also handles overdue payment follow-ups automatically every Monday morning.
"I used to answer calls between jobs, wiping my hands. Now the AI answers better than I do, and the quote goes out before I hang up."— Marc Duval, Manager
+133% quotes sent · 11h/week saved · ROI achieved in 19 days
Vapi · Make.com · Google Calendar · Brevo
Real Estate · Property Management
Nexim Gestion — nexim-gestion.fr · Lyon · 11 employees
Nexim Gestion Reduced Tenant Support Tickets by 70%
With 340 properties under management, Nexim’s team spent 25 hours per week handling the same tenant requests: receipts, certificates, and maintenance reports. We implemented an AI support agent connected to their management tool that instantly responds to common requests and escalates to a human only when necessary. The system also handles qualifying incoming buyer leads.
"Our managers used to spend their days sending receipts. Now they handle real issues—claims, landlord relations."— Sophie Renault, Director
−70% support tickets · 20h/week saved · Satisfaction +44%
Agent IA · n8n · Internal API · Brevo
Restaurant · Pizzeria
Bella Napoli — bellanapoli-paris.fr · Paris 11th · 8 employees
Bella Napoli Manages 100% of Reservations and WhatsApp Orders Without Answering the Phone
During peak service, no one picks up. Reservations get lost, as do takeaway orders. We deployed a complete system: automated reservations by phone and web, WhatsApp orders with instant confirmation, and automated responses to Google reviews. All connected to their POS.
"On Saturday nights, we had to choose between answering the phone and making pizzas. Now the AI handles the phone, and we make pizzas."— Antonio Ferrara, Manager
+51% reservations · +86% takeaway orders · 0 missed calls
Vapi · WhatsApp API · Make.com · Google Business
Accounting Firm
Fideris Expertise — fideris-expertise.fr · Bordeaux · 14 employees
Fideris Expertise Automated 80% of Client follow-ups and Reporting
Every month-end, Fideris’ team spent 3 full days compiling client data, generating reports, and chasing late accounting documents. We built an AI CRM that automatically syncs received documents, sends contextual follow-ups, and generates weekly reports without intervention. The report is sent every Monday at 8 AM, ready to review.
"We used to spend month-ends chasing clients for documents. Now the system handles it, and clients receive professional follow-ups—not last-minute emails at 10 PM."— Émeline Barrot, Partner
24h/month of reporting eliminated · Document submission rate +47% · ROI in 12 days
Make.com · Airtable · Brevo · Claude API
Local Retail · Florist
Les Fleurs de Mathilde — fleursdemathilde.fr · Nantes · 4 employees
Les Fleurs de Mathilde Takes Orders and Delivers Without Touching the Phone
Mathilde Garnier spent 2 hours a day on the phone for orders and delivery confirmations. Meanwhile, her customer tracking was kept in a paper notebook. We deployed a voice AI assistant that takes orders by phone, confirms via SMS, and feeds an automated mini-CRM. The signs it was time to switch to AI had been there for months.
"I used to jot down orders on a sticky note between bouquets. Now everything goes into my dashboard, neat, with the customer’s number and delivery time."— Mathilde Garnier, Manager
+49% orders · 10h/week saved · 0 lost orders
Vapi · Make.com · Airtable · Twilio SMS
Your Sector
These Results Apply to Your Business If…
AI automation works in any sector where tasks repeat.
Trades and Construction
Automatic quotes, AI phone reception, overdue payment follow-ups. Zero missed calls, even on-site.
Real Estate and Property Management
Lead qualification, tenant support, AI-powered property valuations and guided tours.
Restaurants and Retail
Reservations, WhatsApp orders, Google review responses—all automated.
Firms and Professional Services
Document follow-ups, automated reporting, intelligent CRM. No more month-end document chasing.
Local Retail
Voice order taking, SMS confirmations, customer tracking without paper notebooks.
SMEs of All Sizes
From 1 to 50 employees, if tasks repeat weekly, they can be automated.
Our Method
From Audit to Production System
The same process that delivered the results above. 5 steps, 14 to 21 days.
01
Free Audit (30 min)
We map your repetitive tasks and identify the 3 automations with the highest ROI. Like for Duval Plomberie: missed calls were the top bottleneck.
Deliverable: Custom report with estimated ROI per automation
02
Custom Architecture
We select the right tools for your situation. Make, n8n, or custom code—each client has a different stack. We connect to your existing tools.
No forced migration—your teams keep their habits
03
Development and Testing (5-21 days)
Workflow construction, AI integration, real-case testing. You validate each step before going live.
Testing with your own data—no simulations
04
Delivery and Training
Go-live, team training (30 min to 6h depending on the package), custom video documentation.
KPI dashboard included with the Business IA package
05
Monitoring and Optimization
7 to 90 days of included support. Option for AI Partner at €147/month for ongoing maintenance and monthly updates.
30-day satisfaction or money-back guarantee on all packages
Before / After
What Changes in Practice
Average observed across the 5 client cases presented.
Before Amalya IA
Manual operations
- Admin time / week: 15-25h
- Missed calls: 30-40%
- Prospect follow-ups: Forgotten
- Customer response time: 2-8h
- Availability: 9 AM–6 PM
After Amalya IA
With AI teammates in production
- Admin time / week: 2-5h
- Missed calls: 0%
- Prospect follow-ups: 100% automated
- Customer response time: < 1 min
- Availability: 24/7
Pricing
How Much Did These SMEs Invest?
Each case above corresponds to one of these packages. 30-day guarantee.
| Plan | Audience | Price | Included |
|---|---|---|---|
| Starter IA | Micro-business · Freelancer | €497 one-time | 1 complete workflow · 3 connected tools · 30 days of support |
| Business IA (recommended) | SME 5-25 employees | €997 one-time | 3 interconnected workflows · 8 connected tools · KPI dashboard · 60 days of support |
| Senior AI Teammate | SME 25+ · Scale-up | €2,497 one-time | 5 advanced workflows · AI fine-tuned to your brand · 90 days of support |
FAQ
Questions About Our AI Case Studies
Are these results guaranteed for my business?
Every SME is different, so exact numbers vary. What we guarantee: satisfaction or your money back within 30 days. If the system doesn’t work as agreed during the audit, we provide a full refund. The cases presented here reflect real results measured over 30 to 90 days.
How long does it take to see the first results?
Between 48 hours and 14 days after going live. The fastest gains come from [AI phone receptionists](/en/standardiste-ia/) (results from the first call) and [automated email responses](/en/repondre-emails-clients-5-minutes/) (immediate gain). CRM and reporting systems take 1 to 2 weeks to reach full efficiency.
My sector isn’t listed—will it still work?
If tasks repeat in your business—emails, calls, data entry, follow-ups, reporting—AI can handle them. We’ve worked with [tradespeople](/en/secteurs/ia-artisan/), real estate agencies, restaurants, firms, and retailers. The common denominator isn’t the sector; it’s repetition. [Try the free audit](https://cal.eu/amalya-ia/appel-decouverte-30min) to see what we can automate for you.
Do we need to change our current tools?
No. We integrate with your existing tools: Gmail, Outlook, HubSpot, Pipedrive, Airtable, Google Sheets, your industry software. No migration, no habit changes. Your teams simply see tasks getting done automatically. For more details, see our comparison [HubSpot vs Pipedrive vs Airtable](/en/hubspot-vs-pipedrive-vs-airtable-automatiser/).
Are my data secure?
All our solutions comply with GDPR. Data is hosted in France or Europe based on your preference. For sensitive sectors (healthcare, legal, finance), we use self-hosted n8n on French servers. More details on our [GDPR and AI page](/en/rgpd-ia-cnil-2026/). Also see the [CNIL’s recommendations on artificial intelligence](https://www.cnil.fr/fr/intelligence-artificielle).
Can we start small and scale up later?
That’s exactly what we recommend. Les Fleurs de Mathilde started with a Starter IA at €497 (phone order taking), then upgraded to Business IA 3 months later by adding the CRM and SMS confirmations. Each component can be added without rebuilding everything.
Is Your SME Next on This List?
30 minutes to identify what we can automate for you. Free, no lock-in, and you leave with a costed action plan.
